This code of conduct applies to all employees and directors of the company – Citywide Patrol and Security Services Pty Ltd trading as CPS Security Services.  The objective of this code of conduct policy is to provide a framework of principles for conducting business and dealing with customers, colleagues, suppliers, creditors and other stakeholders.

 

These principles cover the following:

 

• To act with the utmost integrity and professionalism and be scrupulous in the proper use of company information, funds, equipment and facilities.

• To exercise objectivity, fairness, equality, proper courtesy, consideration and sensitivity in dealing with customers, employees and other stakeholders.

• to avoid conflicts of interest; and

• to comply with the letter and the spirit of the law.

 

WHY DO WE NEED THIS POLICY?

 

We want a safe workplace, and one that promotes professionalism, ethical conduct, trust and teamwork. On top of this, we want to protect our brand, and ensure we are compliant with relevant laws and regulations in our work. This Code doesn’t aim to address every situation and every law and requirement; however, it does highlight important information employees need to know, and tells you where you can find out more.

 

RESPONSIBILITIES
 

Employees are required to:

• Promote the interests of CPS Security Services.

• Respect their co-workers, customers, suppliers and other service providers.

• Comply with laws regarding equal opportunity.

• Perform their duties with skill, honesty, care and diligence, using authority in a fair and equitable manner.

• Abide by policies and procedures, instructions and lawful directions that relate to their employment and duties.

• Comply with the spirit as well as the letter of the codes of conduct applying to the professions of individual employees.

• Act within the laws of the countries in which they operate.

 

CONFLICT OF INTEREST
 

Employees must avoid any personal, financial or other interest which may conflict with their duties and responsibilities to CPS Security Services. Any interest which may constitute a conflict of interest must be promptly disclosed to a Director.

 

Accepting any external appointment, such as conducting a business that detracts from an employee’s ability to fulfill their specified role for CPS Security Services is not permitted without the permission of the Managing Director.

 

CONFIDENTIALITY
 

Employees must ensure that all transactions in the company name are conducted in a confidential manner as appropriate.

You are expected to keep confidential, both during your employment and after its termination, any and all information whatsoever relating to CPS Security Services, any related entity, and any of its customers and clients other than that which is already in the public domain.

 

COMPANY PROPERTY
 

Property, funds, facilities and services of CPS Security Services must be used only for authorised purposes. Unless governed by law or otherwise agreed in writing, any intellectual property developed by an employee during or as a result of their employment by CPS Security Services is the sole property of the company.

 

PUBLIC STATEMENTS
 

CPS Security Services’ relationships with the media and the community are conducted exclusively by the Managing Director or Directors, or as delegated by them.

 

SAFETY
 

Employees must observe and comply with all safety practices and procedures introduced by the company, or their respective clients, to maintain a safe workplace. Unsafe work practices must be reported to the immediate manager. CPS Security Services equipment is to be maintained in a safe operational condition, for readiness always. Protective equipment supplied by CPS Security Services, or respective clients, must be always correctly used by employees.

 

ENVIRONMENT
 

Employees must:

• Comply with relevant legislation and promote environmental awareness, to raise standards.

• Comply with the environmental policies of clients.

• Use energy and other resources efficiently, including compliance with good waste management practices.

 

Employees are also encouraged to support community activities in the areas in which they work.

 

GIFTS AND ENTERTAINMENT

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Employees may, from time to time, entertain or be entertained, and give or receive gifts in the course of their duties. Gifts should never be offered or accepted in circumstances where the outcome of a transaction may be influenced by the gift or give rise to the perception that the transaction may be influenced by the gift.

 

Employees involved in a tendering process must refrain from actions which may give
rise to an expectation of some favored treatment from or by any tendering party. Under no circumstances may employees offer or accept money.  Gifts and entertainment must be of a size that is generally acceptable and free from any suggestion of bribery or secret commission.

 

Bribing, or attempting to bribe, a foreign public official (within or outside Australian borders) is a serious crime under Australian law, with harsh maximum penalties including imprisonment for individuals involved. CPS Security Services may also be liable for breaches by employees. The definitions of foreign public official and bribe are very broad. Employees must ensure that they do not participate in any conduct which may directly or indirectly provide any benefit or advantage to a foreign public official where such benefit is not legitimately due or is intended to influence the foreign public official. Any questions about its application are to be referred to the Managing Director.

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COMPLIANCE

 

Employees must be aware of, and adhere to, company policies, especially those relating to health and safety, equal opportunity, privacy, trade practices and continuous disclosure. In the course of their duties, employees must comply with relevant laws and regulations of the country in which they work. As required employees must also comply with relevant client policies and procedures.

 

PRIVACY

 

Employees and CPS Security Services as a company must comply strictly with the privacy principles of the Privacy Act. Private information about a co-worker, supplier, customer or any other person dealing with the company must not be discussed without prior written consent.

 

COMPLIANCE WITH LEGISLATION AFFECTING OPERATIONS

 

Within Australia, CPS Security Services strives to comply with the letter and the spirit of all legislation affecting its operations. CPS Security Services will abide by local laws in all countries in which it operates. However, CPS Security Services recognizes that the laws in some countries may not be as stringent as its own operating policies, particularly in relation to the environment, intellectual property and the giving of gifts. Consequently, where CPS Security Services’ policy is more stringent than local laws, the CPS Security Services policy will prevail.

 

COMMUNICATION

 

You must always greet every customer/client in a friendly and interested manner. In every customer/client facing situation those first few seconds set the tone and creates that crucial first impression that your customer will have about you and the business.

 

You must demonstrate that you are listening and attentive to every person you meet during the course of your duties.

 

When speaking on the telephone, greet the listener, introduce yourself, quote the company name and ask the caller how you can help them. Please ensure you speak in a polite and interested manner. If you are unable to provide the listener with the information they require, inform them that you will place them on hold while you consult a colleague. Alternatively, you may offer to call them back within a specified time period. You must follow up the call within that specified time.

 

BREACHES OF THE CODE

 

Employees have a duty to observe this code and ensure that no breaches occur. Breaches require immediate attention and employees have a duty to report known or suspected breaches of the code.  A complaint or disclosure about an alleged breach of the code should be in writing and contain details about the date, time and nature of the alleged breach and include any available support material. All reports are treated as strictly confidential.

 

CPS Security Services will protect any whistleblower who reports a violation in good faith and on reasonable grounds and will comply with laws relating to Whistleblower Protection. The allegation should be made to the employee’s immediate supervisor, or if the employee believes the immediate supervisor may be implicated, to a director, or the Managing Director. The employee will be informed of the outcome of the investigation.

 

If unsatisfied with the outcome of the investigation, the employee may refer the matter to a director or the Managing Director. Employees may at any time discuss a matter or seek advice on how to proceed with a matter from Directors.

 

 

QUESTIONS

 

If an employee has doubts about any aspect of this code, they must seek clarification from a Director.